VIKARA WEBSITE TERMS OF SERVICE

1. About VIKARA

For purposes of these Terms, “VIKARA,” “we,” “us,” and “our” refer collectively to the affiliated businesses operating under the VIKARA brand, including:

• Julio E. Hernandez, DMD, P.A., doing business as VIKARA Dentistry
• Dr Julio 305 LLC, doing business as VIKARA Vitality & Esthetics
• Their respective healthcare providers, employees, contractors, and authorized representatives

The specific VIKARA entity responsible for providing a service or treatment will be identified through the applicable treatment plan, consent, membership agreement, invoice, or other patient documentation.

The use of shared branding or this Website does not alter the separate legal responsibilities of each VIKARA entity.

2. Website Information Is Not Medical or Dental Advice

The Website provides general educational and informational content concerning dentistry, oral health, wellness, vitality, weight management, hormone replacement therapy, facial esthetics, skincare, and related products and services.

Website content is not intended to:

• Provide an individual diagnosis
• Replace a medical or dental examination
• Establish a treatment plan
• Recommend a prescription medication for a specific person
• Replace the advice of a qualified healthcare professional
• Establish a provider-patient relationship by itself

Individual healthcare decisions must be made after an appropriate consultation and evaluation by a licensed provider.

Do not disregard, delay, or replace professional medical or dental advice because of information presented on this Website.

3. No Provider-Patient Relationship

Accessing the Website, submitting a contact form, requesting an appointment, sending an email, exchanging text messages, or receiving general information from VIKARA does not, by itself, establish a provider-patient relationship.

A provider-patient relationship is established only when an authorized VIKARA provider accepts you as a patient and completes the evaluation, documentation, consent, or other steps required for the requested service.

No treatment is promised or guaranteed until a provider determines that the treatment is clinically appropriate.

4. Emergencies

The Website and its online communication features are not intended for medical or dental emergencies and may not be monitored continuously.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency facility.

If you have an urgent dental concern, call VIKARA Dentistry directly at (305) 572-1600. An online appointment request should not be used as a substitute for urgent care.

5. Appointment Requests

Submitting an appointment request through the Website does not guarantee that an appointment has been scheduled.

An appointment is confirmed only after VIKARA provides confirmation by telephone, text message, email, or another authorized communication method.

Appointment availability, provider availability, consultation requirements, deposits, and scheduling policies may vary according to the requested service.

VIKARA may reschedule or cancel an appointment because of provider availability, safety concerns, emergencies, weather, equipment issues, or other circumstances. When reasonably possible, we will notify the affected patient and offer alternative scheduling options.

6. Telehealth Services

Certain VIKARA Vitality & Esthetics services may be available through telehealth when clinically appropriate and legally permitted.

Telehealth availability depends on factors that may include:

• The patient’s physical location at the time of the appointment
• The provider’s professional license or legal authorization
• The nature of the requested service
• Completion of required forms and informed consent
• Availability of necessary laboratory results, photographs, medical history, or other records
• The provider’s determination that telehealth is appropriate

A telehealth appointment may not replace an in-person examination when the provider determines that an in-person visit is necessary.

Use of the Website or submission of a telehealth request does not guarantee eligibility for treatment, medication, hormone therapy, peptide therapy, weight-loss treatment, or any other service.

Separate telehealth consent and clinical documentation may be required before services are provided.

7. Treatment Eligibility and Results

All treatments and services are subject to professional evaluation, medical or dental history, examination findings, contraindications, provider availability, and applicable standards of care.

VIKARA does not guarantee that every individual will qualify for a particular treatment or achieve a particular result.

Treatment outcomes vary based on factors that may include:

• Age and general health
• Medical and dental history
• Anatomy and skin condition
• Diagnosis and treatment selected
• Medication use
• Lifestyle and nutrition
• Compliance with instructions
• Individual biological response
• Maintenance and follow-up care

Photographs, testimonials, case examples, estimated timelines, and descriptions of potential results are provided for informational purposes only. They do not represent a promise or guarantee of an individual outcome.

8. Separate Patient Agreements and Policies

These Terms govern use of the Website. They do not replace or modify any separate:

• Informed consent
• Notice of Privacy Practices
• Treatment plan
• Financial agreement
• Membership agreement
• Package agreement
• Prescription or medication instructions
• Telehealth consent
• Cancellation or deposit policy
• Product return or shipping policy
• Financing agreement
• Patient acknowledgment
• Clinical instruction or office policy

If a separate written agreement or policy conflicts with these Website Terms concerning a specific treatment, purchase, membership, or service, the more specific agreement or policy will control.

9. Pricing, Payments, and Insurance Information

Prices, promotions, packages, memberships, financing options, and service availability displayed on the Website are subject to change unless otherwise stated in a signed agreement.

Website pricing may not include laboratory fees, medications, diagnostic testing, maintenance, follow-up care, outside professional services, taxes, shipping charges, or other expenses unless expressly stated.

Submitting payment does not guarantee eligibility for treatment. If a provider determines that a purchased treatment is not clinically appropriate, any applicable credit or refund will be handled according to the specific purchase agreement and office policy.

VIKARA Dentistry operates primarily as a fee-for-service practice. When applicable, the office may submit eligible PPO dental claims as a courtesy, but submission does not guarantee insurance coverage or reimbursement.

Vitality, weight-management, hormone, esthetic, and related medical services are generally not billed to medical insurance unless expressly stated otherwise. Laboratory expenses may be billed separately by the laboratory or submitted by the patient to an insurer.

Third-party financing services, including financing companies linked from the Website, are governed by the financing provider’s separate terms, approval standards, fees, and privacy practices.

10. Deposits, Cancellations, Memberships, and Packages

Certain appointments may require a deposit or advance payment. Applicable cancellation, rescheduling, refund, expiration, and no-show terms will be disclosed during scheduling or in a separate written policy.

Memberships, treatment packages, subscription services, and prepaid programs are governed by their respective written agreements. Website descriptions are summaries and do not replace the complete membership or package terms.

Unless expressly stated in writing, purchasing a package or membership does not guarantee medical or dental eligibility for every included service. A clinically inappropriate service may be substituted, credited, or otherwise addressed according to the applicable agreement.

11. Products and Online Purchases

If the Website allows the purchase of products, you agree to provide accurate billing, shipping, and contact information.

We may refuse, limit, correct, or cancel an order when:

• A product is unavailable
• Pricing or product information is inaccurate
• Payment cannot be verified
• Fraud or unauthorized activity is suspected
• Shipping restrictions apply
• Fulfilling the order would violate applicable law or professional requirements

Product appearance, packaging, ingredients, availability, and manufacturer information may change. You are responsible for reviewing product labels, instructions, ingredients, warnings, expiration information, and manufacturer guidance before use.

Products sold or recommended through the Website are not intended to diagnose, treat, cure, or prevent a disease unless specifically authorized and labeled for that purpose.

Any applicable return, replacement, shipping, or refund policy presented during purchase will govern that transaction.

12. Eligibility and Minors

You must be at least 18 years old or the legal age of majority in your jurisdiction to make purchases, enter agreements, or submit healthcare information for yourself through the Website.

A parent or legal guardian may use the Website on behalf of a minor when requesting pediatric dental or other legally permitted services.

By providing information concerning a minor, you represent that you are authorized to do so.

13. Accounts and Patient Portals

If the Website allows you to create an account or access a patient portal, you are responsible for:

• Providing accurate and current information
• Maintaining the confidentiality of your username and password
• Preventing unauthorized access to your account
• Promptly notifying us of suspected unauthorized activity
• Logging out when using a shared or public device

You may not share, sell, transfer, or permit another person to use your account credentials.

A patient portal or third-party scheduling platform may be governed by additional terms and privacy policies provided by the applicable technology provider.

14. Acceptable Use

You agree not to use the Website to:

• Violate any applicable law or regulation
• Submit false, misleading, fraudulent, or impersonated information
• Access another person’s account or information without authorization
• Upload malicious software, viruses, or harmful code
• Interfere with the Website’s operation, security, or availability
• Attempt to bypass security or access restrictions
• Scrape, harvest, or collect information through automated methods without written permission
• Send spam, unauthorized advertising, or unlawful communications
• Infringe intellectual-property, privacy, publicity, or other legal rights
• Harass, threaten, defame, or harm another person
• Use Website content for unauthorized commercial purposes
• Misrepresent an affiliation with VIKARA or its providers

We may restrict or terminate Website access when we reasonably believe these Terms have been violated or when necessary to protect patients, users, providers, VIKARA, or the public.

15. Intellectual Property

The Website and its content—including text, graphics, logos, photographs, videos, treatment descriptions, page designs, downloads, trademarks, service marks, and other materials—are owned by or licensed to VIKARA and are protected by applicable intellectual-property laws.

You are granted a limited, revocable, nonexclusive, and nontransferable right to access the Website for personal, noncommercial use.

Without prior written permission, you may not:

• Copy or republish Website content
• Modify or create derivative works
• Sell, license, or commercially exploit Website materials
• Remove copyright, trademark, or ownership notices
• Use VIKARA names, logos, photographs, or branding
• Frame or mirror the Website
• Use Website content to train or populate an outside commercial system

Nothing in these Terms transfers ownership of VIKARA’s intellectual property to you.

16. User Submissions

If you voluntarily submit feedback, reviews, suggestions, questions, photographs, videos, or other content, you represent that:

• The submission is accurate to the best of your knowledge
• You have the right to provide it
• It does not violate another person’s rights
• It does not contain unlawful, defamatory, or malicious material

Submitting information privately for treatment, scheduling, or patient communication does not authorize VIKARA to publish it for marketing purposes.

Photographs, testimonials, treatment images, or other identifiable patient information will be used publicly only when VIKARA has the authorization required by applicable law and office policy.

For nonconfidential feedback or suggestions submitted about the Website or VIKARA’s services, you grant VIKARA permission to use the feedback without compensation or attribution.

17. Privacy and Electronic Communications

Use of the Website is also governed by the VIKARA Website Privacy Policy.

Information maintained as protected health information may also be governed by the applicable VIKARA provider’s Notice of Privacy Practices.

Ordinary email, website forms, and social-media messaging may not be secure. Do not submit highly sensitive health, financial, or identification information through an unsecured communication channel unless specifically instructed to do so.

If you separately consent to receive email or text communications, the consent and opt-out terms presented when you provide your contact information will apply. Consent to receive promotional communications is not a condition of purchasing a product or service.

18. Third-Party Websites and Services

The Website may link to or integrate with third-party services, including:

• Scheduling platforms
• Patient forms or portals
• Payment processors
• Financing companies
• Laboratories
• Pharmacies
• Social-media platforms
• Mapping and navigation services
• Product manufacturers
• Analytics and marketing providers

These third parties operate independently and may have their own terms and privacy policies.

VIKARA does not control and is not responsible for the availability, security, content, products, services, or privacy practices of independently operated third-party websites or platforms. A link does not necessarily constitute an endorsement.

19. Website Accuracy and Availability

We make reasonable efforts to keep Website information accurate and current. However, content may occasionally contain typographical errors, outdated information, omissions, or inaccuracies concerning treatments, providers, pricing, promotions, availability, or other matters.

We may correct, remove, or update Website content at any time without prior notice.

We do not guarantee that the Website will always be available, uninterrupted, secure, or error-free. We may modify, suspend, or discontinue any portion of the Website for maintenance, security, operational, or business reasons.

20. Disclaimer of Website Warranties

To the fullest extent permitted by law, the Website and its content are provided on an “as is” and “as available” basis.

VIKARA disclaims warranties concerning the Website’s uninterrupted availability, technical performance, completeness, accuracy, suitability, or freedom from harmful components.

This disclaimer applies to the Website and general Website content. It does not replace the professional standards, duties, informed-consent requirements, or legal responsibilities that apply to healthcare services provided by a VIKARA provider.

21. Limitation of Liability

To the fullest extent permitted by law, VIKARA and its respective owners, officers, employees, contractors, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from:

• Use of or inability to access the Website
• Reliance on general Website information
• Website interruptions or technical errors
• Unauthorized access caused by circumstances outside our reasonable control
• Third-party websites, platforms, products, or services
• User misuse of the Website

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited. These Website Terms do not waive or limit rights relating to professional healthcare services when such rights cannot legally be waived.

22. Indemnification

You agree to indemnify and hold harmless the applicable VIKARA entities and their owners, officers, employees, contractors, and agents from third-party claims, damages, losses, or reasonable expenses arising from:

• Your unlawful or unauthorized use of the Website
• Your material violation of these Terms
• Content you submit in violation of another person’s rights
• Fraudulent, malicious, or intentionally harmful conduct

This provision does not apply to claims arising solely from VIKARA’s own acts or omissions.

23. Copyright Concerns

If you believe that content on the Website infringes your copyright or other intellectual-property rights, please provide:

• Your name and contact information
• Identification of the protected work
• Identification and location of the allegedly infringing material
• A statement explaining your good-faith belief that the use is unauthorized
• A statement that the information provided is accurate
• Your physical or electronic signature

Notices may be sent using the contact information listed below.

24. Government and Legal Requests

VIKARA may preserve or disclose Website information when reasonably necessary to:

• Comply with applicable law, legal process, subpoena, or court order
• Respond to a lawful government request
• Investigate fraud, security incidents, or unlawful activity
• Enforce these Terms
• Protect the rights, safety, and property of VIKARA, its patients, providers, users, or the public

Any disclosure of protected health information will remain subject to applicable healthcare privacy laws.

25. Access From Outside Florida

The Website is operated from Florida and is primarily intended to provide information about services offered by VIKARA.

Accessing the Website from another state or country does not mean that VIKARA services are available or legally permitted in that location.

Healthcare and telehealth services will be provided only when the provider is legally authorized to serve a patient in the location where the patient is physically present.

26. Changes to These Terms

We may update these Terms to reflect changes in our Website, services, business practices, or legal obligations.

Updated Terms will be posted on the Website with a revised “Last Updated” date. The updated Terms will apply to Website use occurring after their effective date.

Material changes to a separate treatment, membership, financial, or patient agreement will be handled according to that agreement and will not be made solely by changing these Website Terms.

27. Suspension or Termination

We may suspend, restrict, or terminate access to the Website when reasonably necessary to:

• Protect Website security
• Prevent fraud or unauthorized activity
• Address a material violation of these Terms
• Comply with legal obligations
• Protect VIKARA, its patients, users, providers, or the public

Provisions that by their nature should survive termination—including intellectual-property, disclaimer, limitation-of-liability, indemnification, and governing-law provisions—will remain in effect.

28. Governing Law and Venue

These Terms and any dispute arising specifically from use of the Website will be governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Unless applicable law requires otherwise, any legal proceeding arising specifically from these Website Terms will be brought in a state or federal court with jurisdiction in Miami-Dade County, Florida.

This provision does not change any venue or legal rights that may apply to a separate healthcare, telehealth, consumer, or patient claim under applicable law.

29. Severability and Waiver

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.

VIKARA’s failure to enforce a provision of these Terms does not waive its right to enforce that provision later.

30. Entire Website Agreement

These Terms, together with the Website Privacy Policy and any policies expressly incorporated by reference, constitute the agreement governing use of the Website.

They do not supersede or cancel separate patient, treatment, membership, package, financing, payment, consent, or clinical agreements.

31. Contact VIKARA

Questions or concerns regarding these Website Terms may be directed to:

VIKARA – Dentistry | Vitality | Esthetics
350 NE 24th Street, Suite 105
Miami, Florida 33137

Telephone: (305) 572-1600
Email: info@vikaramiami.com
Website: www.vikaramiami.com